GREEN JOURNEY – TERMS & CONDITIONS OF PARTICIPATION

Valid in Denmark · Version: 1.0 · Last updated: 14 Oct 2026 

1. Name of the Promotion 

GREEN JOURNEY – DISCOVER THE GREEN JOURNEY (hereinafter the “Campaign”) 

2. Organizer 

Green SM Denmark ApS, CVR no. 46 40 65 83, Rådhuspladsen 16, DK-1550 Copenhagen V, support.dk@greensm.com (hereinafter “Green SM” or the “Organiser”). 

3. Scope 

3.1. These Terms and Conditions (hereinafter the “Terms”) apply to users of the Green SM App in Denmark who meet all the conditions of participation in the Terms and participate in the Promotion. 

3.2. Users in other countries are subject to the terms applicable in those countries. 

3.3. Mandatory consumer protection rules in Danish law and EU law are not affected by the Terms. 

4. Promotional Period 

Start date: 14 Oct 2026 

End date: 31 Dec 2026 

Green SM reserves the right to modify, extend, shorten, suspend or terminate the Promotion during the Promotion Period if Green SM deems this necessary. Such assessment will be made in accordance with applicable law, requests or decisions of competent authorities, technical incidents, force majeure events and other circumstances. 

Green SM will provide notice of material changes through relevant communication channels to the extent required by applicable law and these Terms. 

5. Participation 

5.1. You can participate if you are a Green SM user in Denmark and are at least 18 years old. 

5.2. You must have a valid Green SM Account that is not suspended, restricted or closed in accordance with Green SM’s applicable policies. 

5.3. Green SM reserves the right to verify that you meet the conditions for participation throughout the campaign period. The verification takes place in accordance with the rules on the processing of personal data, cf. section 13. 

6. Content and Participation of the Promotion 

6.1. The campaign contains information, introductory content and knowledge about Green SM and the countries in which Green SM operates. 

6.2. At launch, the Promotion includes information on the following nine (9) countries: 

• Vietnam; 
• Laos; 
• Indonesia; 
• Philippines; 
• India; 
• Kazakhstan; 
• Holland; 
• Denmark and 
• United States. 

6.3. Each country consists of four (4) content sections. 

6.4. Participants must review the  content for each country and answer all associated quiz questions as instructed in  the App. Answering the questions correctly is not required to complete the Mission. 

6.5. Once all questions to a country have been answered and the mission has been completed, the system will record one (1) “Stamp” for that country. 

6.6. Participants are not required to purchase goods, use transportation services or make any payment to participate in the Promotion. 

6.7. The Promotion does not include any prize draw, sweepstakes or random allocation of discount vouchers (hereinafter “Vouchers”). The award of a Voucher is subject to fulfilment of the conditions set out in these Terms and the availability of the Voucher. 

7. Eligibility for a Voucher 

7.1. Once the system detects that you have collected the required number of Stamps in accordance with the rules of the Promotion, you will be entitled to one (1) Voucher, provided that the relevant Voucher is still available and that you meet the other conditions of the Terms. 

7.2. Information about each Voucher, including discount percentage, maximum discount in the relevant local currency, validity period, valid services and any restrictions, will be displayed in the Green SM App before the Voucher is used.  

• General rules for Vouchers in the Promotion are set out in these Terms. Any specific relevant terms and conditions for a Voucher must be clearly stated in the App before it is used. 
• The discount only includes those services and price components that are explicitly stated as eligible for the specific Voucher. Any exceptions, including tolls, parking and waiting time fees, must be clearly stated in the Voucher’s terms and conditions in the app. 

7.3. Vouchers are linked to the Green SM Account to which they are issued and cannot be redeemed for cash or exchanged for other benefits, unless otherwise provided for in the terms and conditions of the individual Voucher or applicable law. 

7.4. Participants may complete missions in the countries where the Promotion is available, regardless of the country in which their Green SM account is created, provided that they meet the applicable conditions of participation. 

Once a mission has been completed and the Stamp registered, the participant may receive the Voucher linked to that country if the  conditions for allocation are met and the allocated Voucher pool has not yet been exhausted. 

Such Voucher may only be used in the country to which the Voucher applies and on the terms set out in the App. 

Example: If your Green SM account is set up in Denmark, you can complete the mission for the Netherlands. Once the Holland Stamp is registered,  you can receive a Voucher for use in the Netherlands, if the conditions are met and Vouchers are still available. 

7.5. The number of Vouchers is limited. Green SM will determine the number of Vouchers for the Promotion and/or for each country, mission, phase or period.  

7.6. Vouchers will be awarded to eligible participants according to the timestamp registered by Green SM’s system (first come, first served) until the allocated pool of Vouchers is exhausted. 

7.7. You are only confirmed as eligible for a Voucher when the system detects both: 

a) you have fulfilled all the conditions of the Promotion, and 

b) the relevant Voucher is still available at the time the system detects your completion. 

The system’s timestamp is the basis for the order of the award, cf. however, section 12. 

7.8. Compliance with all conditions, including the collection of the required number of Stamps, does not in itself guarantee that a Voucher will still be available when you become eligible for it. 

7.9. Once the allocated amount of Vouchers has been exhausted, Green SM reserves the right to cease issuing Vouchers even if the promotional period has not expired. The termination does not affect Vouchers to which you have already been confirmed eligible under clause 7.7. 

If you complete the mission after the relevant Voucher pool has been exhausted, you will not be entitled to a Voucher, cash payment or other benefit, unless otherwise provided by applicable law. 

7.10. When the allocated Voucher pool is exhausted, Green SM will  inform you of this without undue delay in the app or the Promotion user interface.  

7.11. Green SM reserves the right and, to the extent permitted by applicable law, to add more Vouchers or resume issuance after exhaustion. Such addition does not oblige Green SM to make available additional Vouchers of the same number, value or terms in the future. 

7.12. The number of Vouchers available may change continuously during the Promotional Period. Green SM does not guarantee that Vouchers will be available until the end of the Promotional Period. 

8. Adding New Countries 

8.1. Green SM may decide to add new countries to the Promotion during the Promotion Period, but is not obliged to add new countries. 

8.2. Each new country can be introduced as a new mission in the app. 

8.3. Once you have completed the mission for a new country in accordance with the Promotion’s procedure, the system will register one (1) additional Stamp for that country. 

8.4. Completion of the mission for a new country may entitle the holder to one (1) additional Voucher for the country if the conditions for allocation are met, the Voucher is available and the published conditions are met. 

8.5. A Voucher for a new country can only be used in that country and according to the terms published by Green SM. 

8.6. Green SM reserves the right to determine the time of the addition, the content of the Mission, the number of Stamps, the type of Voucher, the number, the value, the conditions of issuance and the conditions of use for each new country.  

8.7. The addition of a new country does not invalidate or cancel Stamps that the system has registered as valid prior to the addition, except where adjustment is necessary due to system failure, fraud, violation of the Terms or requirements of a competent authority. 

8.8. Green SM reserves the right to change, suspend or terminate the mission for a country if required by these Terms. Stamps and Vouchers that you have already earned validly are not affected by this, cf. clause 11.5. 

9. Account and Valid Participation 

9.1. The progress of the campaign is only credited to the Green SM account to which the progress is linked. 

9.2. Entrants must not: 

• use any unauthorized tools, software, scripts, or methods to interfere with the App; 
• exploit system errors to generate Stamps or Vouchers, 
• use multiple accounts to obtain Vouchers in breach of the Promotion; 
• provide false or misleading information; 
• transfer, sell or exchange Stamps/Vouchers in violation of the applicable Terms of Use, or 
• take any fraudulent, misleading, abusive or other actions that may affect the fairness, safety or integrity of the Promotion. 

9.3. Green SM reserves the right to verify and assess the validity of participation, account data, mission progress, Stamps and Vouchers.  

9.4. Green SM reserves the right to refuse, suspend, cancel or revoke Stamps and/or Vouchers if Green SM has reasonable grounds to believe that: 

• the participant has breached the Terms, 
• there is evidence of fraud, deception or abuse of the Promotion; 
• Unauthorized tools, software, accounts, or methods have been used; 
• system errors or vulnerabilities have been exploited, 
• multiple accounts have been used to obtain a benefit or Vouchers in violation of the Promotion’s procedures; 
• recorded data is abnormal or incorrect; 
• Stamps/Vouchers have occurred due to a technical or system error, or 
• there is any other conduct that could materially affect the fairness, safety or integrity of the Promotion. 

9.5. Green SM’s assessment of the validity of participation, Stamps or Vouchers shall be taken as a basis, unless otherwise stipulated by applicable law.  

10. Issuance of Voucher 

10.1. Eligible Vouchers will be automatically issued to your Green SM Account or any other means provided by Green SM via the App. 

10.2. A Voucher will be issued after the  system has confirmed that the participant fulfils all relevant conditions and that the relevant Voucher is still available. 

11. Modification, suspension or termination of the Promotion 

11.1. Green SM reserves the right to modify, modify, suspend, extend, shorten or terminate all or part of the Promotion to the extent that applicable law does not prevent this. 

11.2. The amendments may concern, inter alia:  

• the promotional period,  
• participating countries,  
• the content and approach of missions;  
• number and conditions of Stamps, 
• the number, type and value of Vouchers,  
• conditions of issuance and use;  
• allocated amount of Vouchers,  
• method of issuance,  
• The campaign’s user interface and presentation, and 
• Other campaign information. 
  

11.3. Green SM may make use of the above rights when deemed necessary to: 

• to comply with requirements or decisions of competent authorities; 
• to ensure the security and stability of the system; 
• to handle technical incidents, 
• to prevent or deal with fraud or abuse; 
• to ensure the fairness of the Campaign; 
• to deal with force majeure, 
• to comply with applicable law, or 
• take care of operational, business or other factual considerations that Green SM deems relevant. 

11.4. Material changes that directly affect the rights of participants will be notified through relevant communication channels in  the App or by other appropriate means, to  the extent required by  applicable law. 

11.5. Any modification, suspension or termination of the Promotion will not affect Stamps or Vouchers that a participant has already validly earned, unless the correction is necessary as a result of documented system failure, fraud, abuse, a government decision or other lawful reason. 

12. System data and basis for determining rights 

12.1. Data registered in Green SM’s system shall be used as a basis for determining:  

• participation in the Promotion;  
• participating account;  
• the timing of mission execution;  
• number of Stamps, entitlement to Voucher,  
• The status and availability of the voucher,  
• time of issue, and  
• other benefits resulting from the Promotion. 
  
• 12.2. If there is a discrepancy between your information and system data, system data will be used as a basis, unless you prove that the information is incorrect or Green SM finds a system error or other sufficient basis for adjustment. You can provide documentation, e.g. screenshots, to support your view. 

12.3. Green SM reserves the right to assess and decide on the handling of matters that are not expressly covered by the Terms on the basis of system data, the facts surrounding the Program and applicable law. Your statutory rights are not affected. 

13. Personal data 

13.1. Data Controller: Green SM Denmark ApS, CVR No. 46 40 65 83, Rådhuspladsen 16, DK-1550 Copenhagen V, support.dk@greensm.com. Contact to Data Protection Officer (if appointed): dpo@greensm.com.  

13.2. Purpose. Green SM processes the personal data necessary to administer your participation, register Stamps, determine the right to Vouchers and issue Vouchers, as well as to prevent abuse, process complaints and comply with legal obligations. 

13.3. Information about the specific processing purposes, legal basis, storage periods, recipients and your rights can be found in Green SM’s current privacy policy for the passenger app in Denmark: https://www.greensm.com/dk-en/terms-policies/privacy-notice  

13.4. The information necessary for the Promotion may include account identification, mission completion, times of registration of Stamps, and the status and allocation of Vouchers. Only necessary information is processed for the purposes specified. 

13.5. If location data is used to determine whether you are eligible for a Welcome Voucher, it will only be processed when access to the location is permitted on your device and there is a relevant lawful basis for processing under applicable data protection rules. On-device authorisation does not replace the requirements for a valid legal basis.  

13.6. Access to location data can be changed or revoked at any time via the device’s settings. If location access is not granted, automatic registration of the country for the purposes of the Welcome Voucher may be unavailable. 

13.7. Green SM does not store personal data longer than necessary for the stated purposes, unless a longer period is required by law. Details of any recipients, international transfers and storage can be found in the Privacy Policy. 

13.8. You can exercise your rights under applicable data protection legislation and contact Green SM via the contact details in the Privacy Policy. You also have the right to complain to the Danish Data Protection Agency. 

13.9. Your acceptance of the Terms does not constitute consent to receive marketing or advertising communications. Such communications are only sent if you have given a separate consent in accordance with applicable law, including the Marketing Practices Act and GDPR. 

14. Complaints 

14.1. You can contact Green SM via the In-App Help Centre if you wish to make a complaint about the Promotion or a decision on your participation. We encourage you to contact us as soon as possible after the incident. This does not limit your statutory rights or time limits for complaints. 

14.2. Green SM will review the relevant information and respond to your complaint within a reasonable time. If the processing requires further investigation, we will inform you of the status of the case.  

14.3. During the processing of the complaint, Green SM may ask you for information or documentation necessary to clarify the matter. 

14.4. If you are not satisfied with the answer, you may bring the matter before the relevant Danish appeal body, if the conditions for redress are met, or before the competent courts. Your statutory rights are not affected. 

15. Liability 

15.1. Green SM is liable according to the general rules of Danish law. Nothing in the Terms limits or excludes liability for intent or gross negligence, liability for personal injury or liability that cannot be limited by mandatory law. 

15.2. To the extent permitted by law, Green SM is not responsible for your inability to participate in the Promotion, complete a mission or receive a Voucher due to: 

• your device, 
• internet connection or transmission problems; 
• using an incompatible version of the app; 
• incidents of third parties over which Green SM has no reasonable control; 
• to deal with force majeure, 
• exhaustion of the allocated amount of Vouchers, cf. section 7, 
• you do not comply with the terms of the Promotion; 
• your violation of the Terms or fraudulent conduct; or 
• other circumstances that cannot be attributed to Green SM under current law. 

15.3. Green SM is not obliged to compensate, replace or convert a Voucher into cash or any other benefit if you do not meet the conditions for the Voucher, if the Voucher has expired or if the Voucher in question has been exhausted.  

16. Governing Law and Jurisdiction 

16.1. The Terms and Conditions shall be governed by and shall be construed in accordance with Danish law. 

16.2. As a consumer, you retain the mandatory protection rules of the country in which you are domiciled to the extent that they apply. 

16.3. Disputes can be brought before the Danish courts. Your statutory rights to bring proceedings before the courts of the country in which you are domiciled are not affected. 

16.4. If any provision of the Terms is invalid or unenforceable, the other provisions shall remain in force and effect to the fullest extent permitted by applicable law. 

17. Entry into force and interpretation 

17.1. The Terms are made available in English in the Green SM app before you participate in the Promotion. Participation requires that you are given the opportunity to review and actively accept the Terms via the solution displayed in the app.  

17.2. The Promotion Information displayed in the Green SM App and Green SM’s official notices about the Promotion are part of the Promotion Information and apply to the extent that they comply with the Terms and applicable law.  

17.3. In case of doubt as to the interpretation of the Terms, they shall be interpreted in a manner favourable to the participant and in accordance with Danish law. 

18. Sub-programme: Welcome voucher 

18.1. When you visit another country where Green SM offers the Promotion, you may be eligible for one (1) Welcome Voucher according to the conditions published for that country. Allocation is subject to the relevant eligibility requirements being met and the Voucher being available.  

18.2. Information about any Welcome Voucher, including discount, validity period, scope of application and other conditions, will appear in “My Vouchers” under “Account” in the Green SM app. 

18.3. In order to determine which country you are in, Green SM may use location data from your mobile device when you have given the app access to location, and the processing is otherwise lawful according to the data protection rules and Green SM’s Privacy Policy. You can change or revoke the device’s location permission at any time in the device’s settings. Lack of location permission may limit the automatic allocation of the Welcome Voucher.