GREEN JOURNEY – TERMS & CONDITIONS

Applicable in Laos 

1. Program Name 

GREEN JOURNEY – DISCOVER THE GREEN JOURNEY 

2. Organizer 

GREEN SMART MOBILITY JOINT STOCK COMPANY 

Hereinafter referred to as “Green SM” or the “Organizer.” 

3. Scope of Application 

3.1. These Terms & Conditions (“Terms”) apply to Green SM users in Laos who meet all eligibility requirements set out herein. 

3.2. Users in other countries are outside the scope of these Terms and shall be subject to the respective terms and conditions applicable in those countries. 

4. Program Period 

Start date: 14/10/2026 

End date: 31/12/2026 

Green SM reserves the right to adjust, extend, shorten, suspend or terminate the Program during the Program Period, subject to applicable laws, requests or decisions of competent authorities, technical incidents, force majeure events, or other circumstances deemed necessary by Green SM. 

Material changes will be communicated by Green SM through appropriate channels to the extent required by applicable law. 

5. Eligibility 

5.1. Green SM users in Laos who are at least 18 years old. 

5.2. Participants must have a valid Green SM account and must not be subject to account suspension, restriction or termination under Green SM’s applicable policies. 

5.3. Green SM reserves the right to verify the validity of a participant’s account and eligibility throughout the Program. 

6. Program Content and Participation 

6.1. The Program provides information, introductory content and knowledge about Green SM and the countries where Green SM operates. 

6.2. At launch, the Program covers information about the following nine (09) countries: 

• Vietnam; 

• Laos; 

• Indonesia; 

• the Philippines; 

• India; 

• Kazakhstan; 

• the Netherlands; 

• Denmark; and 

• the United States. 

6.3. Each country consists of four (04) content sections. 

6.4. Participants shall read/explore the content of each section and answer the corresponding questions according to the applicable mechanism displayed on the Green SM application. 

6.5. Upon completion of all requirements applicable to a country under the Program mechanism, the system will record one (01) “Stamp” corresponding to that country. 

6.6. Participants are not required to purchase any goods, use transportation services, or make any paid transaction in order to participate in the Program. 

6.7. The Program does not involve any lucky draw, random selection, lottery, or determination of Voucher entitlement based on chance. Voucher entitlement is determined based on the participant’s fulfillment of the applicable Program conditions and the Voucher issuance conditions set out in these Terms. 

7. Voucher Eligibility 

7.1. When the system records that the participant has collected the required number of Stamps in accordance with the Program rules, the participant shall be eligible to have their entitlement to one (01) Voucher determined, provided that the corresponding Voucher remains available and the participant satisfies all other applicable eligibility requirements under these Terms. 

7.2. Voucher details: 

• Discount: 35%; 

• Maximum discount: 50,000 LAK; 

• Quantity: One (01) Voucher for each time the participant fulfills the applicable Voucher eligibility conditions; 

• Terms of use: As stated on the Voucher and/or displayed on the Green SM application; 

• Validity period: As specified by Green SM at the time of Voucher issuance; 

• Applicable services and other restrictions: Subject to the terms and conditions applicable to each Voucher. 

7.3. Vouchers are not redeemable for cash, refundable, or exchangeable for any other form of benefit, unless otherwise required by applicable law. 

7.4. Participants may complete missions in any country where Green SM operates the Program, regardless of the country in which their Green SM account is registered or their nationality. 

Upon completing the applicable mission and having the corresponding Stamp recorded by the system, the participant shall be eligible for the Voucher corresponding to that country, subject to the applicable Voucher eligibility conditions and Voucher availability. 

The Voucher may only be used in the country where the participant completed the relevant mission and in accordance with the applicable Voucher terms and conditions published by Green SM. 

For example, a participant whose Green SM account is registered in Vietnam may complete the mission in Indonesia and, upon having the Indonesia Stamp recorded, receive a Voucher applicable in Indonesia, subject to the applicable terms and conditions of the Indonesia Voucher. 

7.5. The number of Vouchers available under the Program is limited. Green SM shall have full discretion to determine the number of Vouchers allocated to the Program and/or to each country, mission, phase or period. 

7.6. Vouchers shall be allocated to eligible participants based on the timestamp recorded by the Green SM system (first come, first served) until the relevant allocated Voucher pool has been exhausted. 

7.7. A participant shall only be confirmed as entitled to a Voucher when the system records both: 

a) that the participant has fulfilled all applicable Program conditions; and 

b) that the corresponding Voucher remains available at the time the system records completion. 

The timestamp recorded by the Green SM system shall be the official basis for determining the order of Voucher allocation. 

7.8. Completion of all Program conditions, including collection of the required number of Stamps, does not guarantee that a Voucher will remain available at the time the participant becomes eligible for the Voucher. 

7.9. If the allocated Voucher quantity has been exhausted, Green SM reserves the right to stop issuing the relevant Vouchers, even if the Program Period has not ended. 

Completion of the mission after the relevant Voucher has been exhausted shall not create any right to claim a Voucher, cash payment, or any alternative benefit from Green SM, except where otherwise required by applicable law. 

7.10. Once the relevant Voucher quantity has been exhausted, Green SM may notify participants of the Voucher exhaustion status through the application or Program interface by an appropriate method. 

7.11. Green SM reserves the right, at its sole discretion and to the extent permitted by applicable law, to add additional Vouchers or resume Voucher issuance after the initially allocated Voucher quantity has been exhausted. 

Any addition of Vouchers by Green SM at any time shall not constitute an obligation to provide additional Vouchers of the same quantity, value or terms in the future. 

7.12. The remaining number of available Vouchers may change continuously throughout the Program Period. Green SM does not guarantee that Vouchers will remain available until the end of the Program Period. 

8. Addition of New Countries 

8.1. Green SM shall have full discretion to add or not add new countries to the Program during the Program Period. 

8.2. Each newly added country may be introduced as a new mission within the application. 

8.3. Upon completing the mission of a newly added country in accordance with the Program mechanism, the system will record one (01) additional Stamp corresponding to that country. 

8.4. Completion of the mission of each newly added country shall create eligibility for one (01) additional Voucher corresponding to that new country, subject to the mechanism, quantity, eligibility conditions and validity period announced by Green SM at the time such country is added. 

8.5. A Voucher associated with a newly added country may only be used in the relevant country and subject to the applicable terms and conditions published by Green SM. 

8.6. Green SM reserves the right to determine the timing of addition, mission content, number of Stamps, Voucher type, Voucher quantity, Voucher value, eligibility conditions and Voucher usage conditions applicable to each newly added country. 

8.7. The addition of a new country shall not invalidate or cancel Stamps that have been validly recorded by the system before such addition, except where adjustment is necessary due to a system error, fraud, violation of these Terms, or a request from a competent authority. 

8.8. Green SM reserves the right to modify, suspend or terminate the mission of any country included in the Program where deemed necessary in accordance with these Terms. 

9. Account and Participation Validity 

9.1. Each Green SM account shall only be credited with Program progress associated with that account. 

9.2. Participants must not: 

• use any unauthorized tools, software, scripts or methods to interfere with the application; 

• exploit system errors to generate Stamps or Vouchers; 

• use multiple accounts to obtain Vouchers in violation of the Program mechanism; 

• provide false or misleading information; 

• transfer, sell or exchange Stamps/Vouchers in violation of the applicable terms of use; or 

• engage in any fraudulent, deceptive, abusive or other conduct that may affect the fairness, security or integrity of the Program. 

9.3. Green SM reserves the right to inspect, verify and assess the validity of participation, account data, mission progress, Stamps and Vouchers. 

9.4. Green SM reserves the right to reject, suspend, cancel or revoke Stamps and/or Vouchers if Green SM determines, or has reasonable grounds to determine, that: 

• the participant has violated these Terms; 

• there are signs of fraud, deception or abuse of the Program; 

• unauthorized tools, software, accounts or methods have been used; 

• system errors or vulnerabilities have been exploited; 

• multiple accounts have been used to gain an advantage or obtain Vouchers contrary to the Program mechanism; 

• recorded data is abnormal or inaccurate; 

• Stamps/Vouchers were generated due to a technical or system error; or 

• any other conduct has occurred that Green SM determines may affect the fairness, security or integrity of the Program. 

9.5. Green SM’s determination regarding the validity of participation, Stamps or Vouchers shall be the applicable basis to the extent permitted by applicable law. 

10. Voucher Issuance 

Eligible Vouchers will be automatically issued to the participant’s Green SM account or through another method notified by Green SM on the application. 

Expected issuance time: After the system confirms that the participant has satisfied all applicable Voucher eligibility requirements and the relevant Voucher remains available. 

Green SM reserves the right to adjust the Voucher issuance method and timing where necessary due to operational or technical requirements, validity verification, or other reasons determined by Green SM. 

11. Green SM’s Right to Modify, Suspend or Terminate the Program 

11.1. Green SM reserves the right to modify, amend, suspend, extend, shorten or terminate all or part of the Program to the extent permitted by applicable law. 

11.2. Matters that Green SM may modify include, without limitation: 

• the Program Period; 

• participating countries; 

• mission content and mechanics; 

• number and conditions of Stamps; 

• number, type and value of Vouchers; 

• Voucher eligibility and usage conditions; 

• allocated Voucher quantities; 

• Voucher issuance methods; 

• Program interface and presentation; and 

• other Program content and conditions. 

11.3. Green SM may exercise the above rights where deemed necessary to: 

• comply with requirements or decisions of competent authorities; 

• ensure system security and stability; 

• address technical incidents; 

• prevent or address fraud or abuse; 

• ensure fairness of the Program; 

• respond to force majeure events; 

• ensure compliance with applicable laws; or 

• address operational, business or other legitimate reasons determined by Green SM. 

11.4. Material changes directly affecting participants’ rights will be communicated by Green SM through appropriate channels to the extent required by applicable law. 

12. System Data and Basis for Determining Entitlements 

12.1. Data recorded in Green SM’s system shall constitute the official basis for determining: 

• participation in the Program; 

• participating account; 

• mission completion time; 

• number of Stamps; 

• Voucher eligibility; 

• Voucher status and availability; 

• Voucher issuance time; and 

• other benefits arising from the Program. 

12.2. In the event of any discrepancy between information provided by the participant and data recorded in Green SM’s system, the system data shall prevail, unless Green SM determines that there is a system error or there are other sufficient grounds for adjustment. 

12.3. Green SM reserves the right to review and determine how to handle circumstances not expressly addressed in these Terms, based on system data, the actual circumstances of the Program and applicable laws. 

13. Personal Data 

Green SM may process necessary personal data related to the Program, including information associated with the Customer’s account on the app, the country where the Customer is located, and contact information such as the Customer’s full name and phone number, for the following purposes: 

• operating the Program; 

• determining Voucher eligibility; 

• issuing and managing Vouchers; 

• handling complaints and disputes; 

• preventing and detecting fraud and abuse; and 

• fulfilling Green SM’s legal obligations. 

Personal data will be processed in accordance with Green SM’s Personal Data Protection Policy and applicable laws. 

Acceptance of these Terms does not constitute consent to receive marketing or advertising communications where separate consent is required by applicable law. 

14. Complaints 

14.1. Complaints relating to the Program may be submitted through Green SM’s official customer support channels within 30 days from the date of the relevant incident. 

14.2. Green SM will review system data and relevant information to handle complaints in accordance with Green SM’s procedures and applicable laws. 

14.3. During the complaint resolution process, Green SM may request the participant to provide information, documents or evidence necessary to verify the matter. 

15. Limitation of Liability 

To the extent permitted by applicable law, Green SM shall not be liable for a participant’s inability to participate in the Program, complete a mission or receive a Voucher due to: 

• the participant’s device; 

• Internet connection or transmission issues; 

• use of an incompatible application version; 

• incidents involving third parties beyond Green SM’s reasonable control; 

• force majeure events; 

• exhaustion of the allocated Voucher quantity; 

• failure to satisfy the Program conditions; 

• the participant’s violation or fraudulent conduct; or 

• other circumstances not attributable to Green SM’s fault under applicable law. 

To the extent permitted by applicable law, Green SM shall have no obligation to compensate, replace or convert a Voucher into cash or another benefit where the participant fails to satisfy the applicable Voucher eligibility conditions or the relevant Voucher has been exhausted. 

16. Governing Law 

These Terms shall be governed by and construed in accordance with the laws of Laos. 

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by applicable law. 

17. Effectiveness 

By participating in Green Journey, the participant confirms that they have read, understood and agreed to these Terms. 

Program information displayed on the Green SM application and official Green SM announcements relating to the Program form part of the Program information and shall apply to the extent consistent with these Terms and applicable laws. 

Green SM reserves the right to interpret and provide guidance on the application of these Terms in circumstances not expressly addressed herein, provided that such interpretation and guidance are consistent with the Program mechanism and applicable laws. 

18. Sub-Program: Welcome Voucher 

When a Customer travels to another country where Green SM operates the Program (e.g., from Vietnam to Indonesia), the Customer shall be eligible to receive one (01) Welcome Voucher. 

The Welcome Voucher, including its applicable terms, validity period, and usage conditions, will be available for the Customer to view in the “My Vouchers” section under “Account” on the Green SM app. 

Note: To determine the country where the Customer is currently located, Green SM may use the Location data of the mobile device when the Customer has granted the Green SM app permission to access Location data. The Customer may change or revoke Location access through the settings on the mobile device used to access the Green SM app.