1. General rules 1.1. The Application allows You to search and connect with the Drivers who provide goods transportation services (“Goods”) by electric motorbike. 1.2. Xanh Express service is provided in localities where Green SM is qualified to provide according to the laws and service business necessity from time to time. 2. Process for Drivers Step 1: Turn on online mode and receive delivery orders Step 2: The Driver confirms order receiving order from the Application Step 3: Starting the delivery order - The Driver confirms the order has been picked up on the Application. - The Driver performs the provision of Services to the User according to the request entered on the Application. - The Driver confirms successful or failed delivery on the Application. - The Driver contacts the User to refund the failed delivery order. Step 4: Payment - The Driver receives the User's payment if the User chooses to pay in cash. Step 5: Finishing the order Finishing the orders, evaluate, send questions, complain/reflect on service quality (if any). Support hotline: 02471096839 3. Fee schedule, payments, invoices 3.1. Tariff Complying with the fee schedule issued from time to time. 3.2. Pay You can choose to pay fees to the Drivers and Green SM by: cash, Card or any other payment method available in the Application. 3.3. Billing Invoices for delivery services and platform usage fees are issued and provided you by Green SM on behalf of the related parties. Green SM will issue an invoice with the buyer's name as “Buyer does not take invoice" according to the law if you do not request an invoice for these types of expenses. The issued invoices are electronic invoices. 4. Service Regulations 4.1. For the Users /Customers 4.1.1. The Users/Customers must comply with and properly and fully implement the Terms of Service and other policies published by Green SM when using the Service; 4.1.2. Users/Customers may not send any packages containing the following items: (a) Drugs, mental stimulants; (b) Precious metals (gold, silver, etc. in the form of bars, bars, coins, etc.); (c) Hazardous goods; (d) Guns, weapons, ammunition, military technical equipment; (e) Cigarette; (f) Perishable goods (items whose original state or properties may be damaged by excessive changes in temperature, humidity or time), except flowers and foods; (g) Depraved and reactionary publications, printed matters or documents against public security; (h) Items or substances that are flammable, explosive or unsanitary, causing environmental pollution; (i) Items and Goods prohibited from circulation and sale according to the laws; (j) Live animals; (k) Fur; (l) Items, publications, and goods banned from import into Vietnam; (m) Vietnamese currency, foreign currency and documents of equivalent value; (n) Antiques (fragile); (o) Addictive substances; (p) Other Goods as prescribed by law or updated by Green SM 4.1.3. The User/Customer represents and warrants that You are the owner or the owner's authorized representative of the Goods and accept the Terms of Service 4.1.4. The User /Customer is resposible for ensuring that the delivery details (e.g. recipient name, contact details and delivery address) entered by You on the Application are accurate and complete. Green SM is not responsible in case of late or failed delivery due to incorrect delivery details you entered on the Application. 4.1.5. The User represents and warrants that You are duly authorized by the consignee to provide the consignee's details (e.g. name, contact details and delivery address) to Green SM and the Driver (in how to enter information on the Application or otherwise). 4.1.6. The User represents and warrants that the description and details of the Goods You supply are accurate and complete. Before commencing the delivery, You must inform the Driver of any specific precautions that need to be taken to properly handle the Goods. 4.1.7. User represents and warrants that the Goods have been properly and adequately packaged, stowed, labeled and marked in a manner appropriate to any activity or transaction that may affect delivery of the Goods and their characteristics. 4.1.8. The User must provide complete and actionable instructions to the Driver. If Your instructions are not complete and feasible, the Driver may refuse to deliver. 4.1.9. The User is solely responsible for delay in receipt of goods or for loss, damage, contamination, contamination or forfeiture before, during or after shipment or to any person. or any organization directly or indirectly affected by the User/Customer. 4.1.10. Postal items are accepted when all of the following conditions are met: - Does not contain the items and goods specified in Point 4.1.2 above; - There is information related to the sender, recipient on the postal item, and other information required to be provided on the Application; - Have the Driver confirm the order to receive the order from the Application; - Packaged and wrapped as required (if any). 4.2. For the Driver, Green SM 4.2.1. The Drivers and related parties must comply and properly and fully implement the Terms of Service and other policies published by Green SM. 4.2.2. When making a Goods delivery order, the Drivers must be self-aware, strictly obey traffic rules, and maintain safety for themselves and the others. 4.2.3. The Driver who is the vehicle driver must be responsible on ensuring the safety of the vehicle when providing transportation services to customers under the law. 4.2.4. The Driver and Green SM have the right to refuse to provide Services if the User carries oversized objects that the Driver assesses as potentially violating traffic regulations for passenger vehicles, and does not ensure traffic safety rules; or suspect that the Goods are on the list of goods banned from circulation or goods that are not allowed to be transported in accordance with the laws. 4.2.5. Green SM and/or the Drivers have the right to request an inspection of the User's Goods if they suspect that the Goods are oversized/overloaded or are on the list of goods banned from circulation, and the Goods are not allowed to be transported in accordance with the laws. 5. Responsibility compensation 5.1. Value of Goods 5.1.1. The Value of the Goods (“Goods Value”) determined in accordance with this Section shall be the basis for calculating Green SM's compensation liability specified in Section 5.3 below. The value of the Goods will be determined as the value recorded/shown on the legal invoice issued by the seller to the User upon purchasing of such Goods (“Invoice”), provided that the description of the Goods is stated on the Invoice matches with the description that the User himself has written on the Order. 5.1.2. High-value goods are goods with a Goods Value of 2,000,000 VND (Two million dong) or more according to a legal invoice, or goods that the User believes are worth more than 2,000,000 VND (Two million dong). 5.1.3. Legal invoices are: - A value-added invoice meets the validity conditions according to the laws, if the seller is an enterprise declaring value-added tax (“VAT”) according to the deduction method; - Sales invoice, if the seller is a business declaring VAT using the direct method; or comparative value; - Customs declaration dossier, if Goods are imported from abroad into Vietnam. 5.2. The User's liability for damages: The Users are obliged to compensate all damages caused to Green SM and the related parties (if any) in the case of: - Damage that occurs directly or indirectly due to the User's fault; - The Goods is on the list of goods prohibited or restricted from trading/transportation in accordane with the laws; - The Goods are not packaged properly which lead to breakage and affect the Goods of other customers. 5.3. Green SM's responsibility to compensate for damages: 5.3.1. Compensation principle Green SM is responsible for compensation for damages according to the following principles: (i) Compensation for direct damages is made on the basis of agreements related to the provision and use of delivery services between Green SM and the Users. No compensation shall be made for an indirect damage or a benefit not generated from the provision of postal services of quality lower than that agreed by the parties. (ii) The Goods that are loss, damage or fraudulent alteration of the whole will be compensated according to regulations for each type of service. (iii) No compensation shall be made for the following cases: - The delivery service without documents confirming acceptance of the Goods; - Service users have no documents proving service use - Damage is entirely caused by the postal service user's breach of contract or a natural characteristic or inherent defect of the object contained in the delivery article; - The User fails to evidence the sending of and harm or damage to the delivery article and its damage; - The Goods has been delivered and the recipient makes no complaint upon receiving it; - Goods has been confiscated or destroyed under the laws; - The User fails to strictly comply with complaints in accordance with the laws. 5.3.2. Compensation level (i) In case the sent Goods are loss, damage or fraudulent alteration of the whole:

Compensation content	Compensation rate	Note
Goods have VAT invoices	70% of value in the sales invoice or 100% of value of the purchase invoice. The maximum compensation will not exceed 2,000,000 VND (Two million VND)	Invoices mentioned in this section are VAT invoices or sales invoices approved by tax authorities
The User does not provide full of required legal invoices	04 (four) times of the service fee.

(ii) In case the Goods are lost, damaged or partially alteration: The compensation amount is determined on the basis of actual damages, but is not higher than the limit of liability for total damages for that service. Specifically: Compensation amount = Compensation amount for the whole damages specified in Section 5.3.2(i) x (multiplied by) compensation rate (specified in the Compensation Value Table for Damaged Goods below)

Case	Compensation rate	Compensation amount
Broken goods damaged 30%	30%	Compensation amount for lost goods x (multiplied by) corresponding compensation
Broken goods damaged 30%-50%	50%
Broken goods damaged 50%-70%	70%
Broken goods damaged over 70%	100%

(iii) Note: - In all cases, the compensation level is not lower than 04 (four) times of the service fee of the used Service.. - If the Customer cannot provide a legal Invoice for the Goods, they will compensate 04 (four) times of the service fee of the used Service. - If the Goods are partially lost or damaged and the Customer can provide Invoice documents showing the value of the Goods, Green SM is responsible for compensating the value of the part that is lost or damaged of the Goods. - If Green SM compensates 100% of the value of the Goods, Green SM will have ownership of the Goods in that Order. The Customer undertakes to execute the necessary documents for the purpose of transferring ownership of such Goods - Green SM will only settle complaints within (i) 06 months from the date of expiration of the full delivery process of the Goods (24 hours from the acceptance of the Goods) for complaints about the loss of the Goods; and (ii) 01 month from the date of delivery of the Goods to the recipient, for complaints about damage, postage rates and other matters directly related to the Goods. - For orders which the Cash on Delivery is advanced: + If the Customer does not refund the COD payment to the Driver, the compensation amount will be the COD payment amount that the Driver previously advanced to the Customer + If the Customer has refunded the COD payment to the Driver, the compensation amount will be according to the compensation level above - Goods delivered and received at the station: Green SM refuses to compensate for orders delivered/received at the station (iv) For the high-value goods, the User shall purchase cargo inland transit insurance (“Insurance”) under insurance policy (“Insurance Policy”) published by Green SM from time to time. The Insurance purchase is carried out in electronic transactions via the Application. If the Driver damages/ lose the high-value goods which the User has purchased Insurance for, the compensation shall be determined and considered in accordance with the Insurance Policy but not exceeding the maximum amount of compensation of each insurance package that you have chosen, particularly shown in the table below.

Amount of insurance	Basic Package	Silver Package	Gold Package
Maximum amount of compensation /Order/Delivery Point (Applicable to Documents)	500,000 VND	1,000,000 VND	1,000,000 VND
Maximum amount /Order/Delivery Point(Applicable to other Good, not Documents)	3,000,000 VND	10,000,000 VND	30,000,000 VND

For clarification, Documents are type of information-carried goods including texts, deeds, contracts, minutes, agreements, diagrams, records, plans, books, letters, certificates and the relevant types except for bearer bonds, vouchers, coupons, checks, cash or other transferable documents. (v) If User does not purchase Insurance when using Service to deliver the high value goods, the compensation shall be implemented in accordance with Sub-section (i), (ii), (iii) of this Section 5.3.2. 5.3.3. Compensation period: The at-fault Party has the obligation to compensate the other Party within 30 (thirty) days from the date of a document determining liability for damages agreed by the Parties and provided that the Customer provides full of required invoices and documents.

Green SM - Terms and Policies