Terms And Conditions SME Tier Program

1. General Information

Program name: Hội Chủ Shop GreenSM

Program organizer: GSM Green and Smart Mobility Joint Stock Company (“GSM”).

Applicable service: Express service available on the Xanh SM application.

Program period: From [●] until further notice of the Program’s termination.

Applicable area: Nationwide.

Program format: A customer loyalty program under which customers are assigned membership tiers and receive corresponding benefits based on the transaction value generated from the Express service.

The SME Tier Program assigns customers to different membership tiers based on their monthly Gross Merchandise Value (“GMV”) generated from the Express service. Customers in higher membership tiers may unlock additional benefits and receive Challenges with corresponding reward values.

2. Eligible Participants

The Program applies to customers who have a valid Xanh SM account, use the Express service, and fall within the applicable scope of the Program.

Each customer may participate in the Program using only one (01) account. GMV, Membership Tiers, and benefits may not be combined or transferred between accounts.

The automatic tier upgrade and downgrade mechanism does not apply to Key Accounts or Partners (“KA/Partners”). These customers will be assessed and approved separately.

3. Membership Tier Calculation

3.1. Valid GMV Calculation

The system will only recognize valid GMV generated from completed Express orders for which valid service revenue has been recorded by Xanh SM.

GMV will not be recognized for canceled orders, unsuccessful delivery or return orders for which no service fee is collected, or orders involving COD loss or damage risks.

3.2. Membership Tier Classification

Membership Tier	Valid monthly GMV
Green	Below VND 500,000
Plus	From VND 500,000 to below VND 1,000,000
Pro	From VND 1,000,000 to below VND 3,000,000
Elite	From VND 3,000,000 to below VND 5,000,000
Champion – Legend	From VND 5,000,000 and above

The Champion – Legend Tier may include thresholds from VND 5,000,000 to below VND 10,000,000, from VND 10,000,000 to below VND 30,000,000, or other thresholds in accordance with the policies applicable from time to time.

3.3. Tier Upgrade and Downgrade Mechanism

Tier upgrade: When a customer reaches the required GMV threshold for a higher tier during the current month, the system will recognize the tier upgrade and apply the new benefits from the following day (“D+1”).

Tier downgrade: Tier downgrades will be assessed on the last day of each month (“EOM”), based on the customer’s actual total GMV achieved during that month.

Tier retention reminder: The system may display the remaining GMV required for the customer to retain their current tier.

4. Benefits and Challenges by Membership Tier

Benefits and Challenges are determined based on the customer’s current Membership Tier:

Tier	Monthly GMV requirement	Operational benefits	COD benefits
Green	Below VND 500,000	24/7 customer support hotline	Not available
Plus	From VND 500,000 to below VND 1,000,000	24/7 customer support hotline	COD support of up to VND 1,000,000 per order
Pro	From VND 1,000,000 to below VND 3,000,000	24/7 customer support hotline	COD support of up to VND 1,000,000 per order
Elite	From VND 3,000,000 to below VND 5,000,000	24/7 customer support hotline and 1:1 Sales Support	COD support of up to VND 2,000,000 per order
Champion	From VND 5,000,000 to below VND 10,000,000	24/7 customer support hotline and 1:1 Sales Support	COD support of up to VND 5,000,000 per order
Legend	From VND 10,000,000 to VND 30,000,000	24/7 customer support hotline and 1:1 Sales Support	COD support of up to VND 10,000,000 per order

When a customer’s tier changes, the applicable benefits and list of Challenges may be adjusted accordingly based on the new tier.

Detailed information on the benefits, quantities, values, conditions, scope of application, and validity periods will be displayed on the application and will form an integral part of these Terms and Conditions.

5. Reward Distribution and Complaint Handling

Reward conditions: Gifts, vouchers, or other rewards provided under the Program may not be transferred to another person or converted into cash in any form.

Complaint submission period: Customers have seven (07) days from the date on which the system announces the results or distributes the relevant rewards to submit complaints relating to vouchers or rewards. Complaints submitted after this period may not be accepted or processed.

Support information:

• Hotline: 1555
• Support email: support.vn@greensm.com
• Help Center: Available on the Xanh SM application

6. General Terms

Fraud prevention: GSM has full discretion to reject the recognition of orders, refuse to distribute rewards, or permanently revoke a customer’s right to participate in the Program, including locking the customer’s Membership Tier, if GSM detects or has reasonable grounds to suspect fraudulent conduct or abuse of the Program.

GSM’s decision-making authority: GSM reserves the right to determine the applicable conditions and amend the Membership Tier mechanism at any time without prior notice.

In the event of any dispute, GSM’s decision shall be final.